CUNA Regulatory Comment Call
April 10, 2001
Fed Interim Rule Allows Regulation M Electronic Disclosures
- The Federal Reserve Board (Fed) issued interim final rules on how financial institutions and others can provide electronically the disclosures that are required to be given in writing under Regulation Z (the Truth in Lending Act), Regulation B (the Equal Credit Opportunity Act), Regulation E (the Electronic Fund Transfer Act), Regulation M (the Consumer Leasing Act), and Regulation DD (the Truth in Savings Act).
- These rules revise the proposed rules that were issued in 1999 to ensure consistency with the Electronic Signatures in Global and National Commerce Act (E-Sign Act), which became effective on October 1, 2000. The E-Sign Act permits the use of electronic signatures and disclosures, as long as appropriate consent is received from the consumer.
- These rules also contain changes to the official staff commentary that provide further guidance regarding electronic disclosures.
- The rules are effective as of March 30, 2001. The mandatory compliance date was originally October 1, 2001, but this has been delayed. Click here for more information about this delay.
- Here are the significant provisions that are similar among the interim rules:
- Consumers must provide affirmative consent to receive the disclosures electronically.
- Disclosures may be sent by e-mail or made available at another location, such as an Internet website. If the disclosures are not sent by e-mail, consumers must receive notice alerting them to the availability of these disclosures.
- Disclosures posted at a location, such as an Internet website, must be available for 90 days.
- The disclosures must be provided before the consumer becomes obligated on a lease.
- Lessors must make a reasonable attempt to redeliver electronic disclosures that are returned undelivered, using information that is on file.
- Separate Regulatory Comment Calls will be issued for each of these five interim rules.
- If you are submitting comments directly to the Fed, separate comment letters should be submitted for each of the five interim final rules. Each letter should refer to the appropriate docket number. For the Regulation M rule, the comment letter should refer to Docket No. R-1042.
Comments on the interim final rules are due by June 1, 2001. Please submit your comments to CUNA by May 24, 2001. Please feel
free to fax your responses to CUNA at 202-371-8240; e-mail them to Associate General Counsel Mary Dunn at email@example.com or to Assistant
General Counsel Jeffrey Bloch at firstname.lastname@example.org; or mail them to Mary or Jeff in c/o CUNAs Regulatory Advocacy Department, 805 15th
Street, NW, Suite 300, Washington, DC 20005. You may also contact us if you would like a copy of the interim rules or you may access
the rules on the Internet at the following address:
The Consumer Leasing Act (CLA) requires lessors to provide consumers with uniform cost and other disclosures regarding consumer lease transactions. These requirements apply to consumer leases of personal property in which the contractual obligation does not exceed $25,000 and has a term of more than four months. Regulation M implements the CLA, which contains official staff commentary that interprets the regulation and provides guidance in applying the regulation to specific transactions. The CLA and Regulation M require that a number of disclosures be provided in writing.
In August 1999, the Fed issued proposed rules to permit financial institutions, creditors, lessors, and others to use electronic communication to provide federally mandated disclosures to consumers. Click here for CUNAs comment letter, which generally supported the use of electronic disclosures while offering specific suggestions for improvement.
In October 2000, the E-Sign Act became effective and allows electronic documents and signatures to have the same validity as paper documents and handwritten signatures. There are also special rules for the use of electronic disclosures in consumer transactions. Such disclosures may be provided in electronic form only if the consumer specifically consents after receiving certain information.
The E-Sign Act currently permits the use of electronic disclosures and does not require implementing rules, as long as the appropriate consent is obtained. This generally requires that the consumers be informed as to the hardware and software requirements for accessing the information. Consumers must also give the consent electronically and must reasonably demonstrate that they are able to obtain the information electronically. The term reasonably demonstrate is currently the subject of significant controversy within the financial services industry.
The Feds interim rules are designed to establish uniform requirements for the timing and delivery of electronic disclosures. They include most of the provisions that were included in the 1999 proposed rules to the extent that they were not affected by the E-Sign Act. The requirements are generally consistent among the five interim final rules that have now been issued.
DESCRIPTION OF THE INTERIM FINAL RULE AND CHANGES TO THE OFFICIAL STAFF COMMENTARY
I. General Provisions Regarding Electronic Communications
(All five interim rules regarding electronic disclosures contain similar provisions.)
The interim final rules provide for the delivery of disclosures by means of electronic communication. This is limited to information that can be displayed as visual text. This would not include other means, such as audio and video voice response systems. Alternative means may be provided to visually-impaired consumers, as long as visual text is also used.
Other than any requirements that disclosures be in paper form, the interim rules do not affect any other substantive provision of the CLA or Regulation M. The current format, timing, and retainability rules still apply, as well as the clear and conspicuous standard for disclosures.
Clear and Conspicuous Format
Electronic disclosures must be in a format that is clear and conspicuous. The E-Sign Act also requires the following:
- The lessor must disclose to the consumer the requirements for accessing and retaining the disclosures in the clear and conspicuous format.
- The consumer must demonstrate the ability to access the information electronically and affirmatively consent to the electronic delivery.
- The lessor must provide the disclosures in accordance with the requirements that were provided to the consumer.
Navigational tools that direct the consumer to related information are also acceptable to the extent that they do not violate the clear and conspicuous standard.
Electronic disclosures must comply with the existing timing requirements under the CLA and Regulation M. Disclosures must generally be provided before the consumer becomes obligated on the lease. The lessor does not have to confirm that the consumer read the disclosures. For on-line transactions, the disclosures may be accessible by an electronic link, as long as the consumer is not able to bypass this link. Another alternative is for the disclosures to appear on the screen automatically.
Many of the disclosures provided under the CLA and Regulation M must be in a form that the consumer may retain. Electronic disclosures are subject to this same requirement and must generally be provided in a form that may be printed or stored electronically. To ensure that consumers may retain and access the information, these disclosures must either be sent to the consumers designated e-mail address or must be available on the lessors Internet website.
Consumers must have the ability to receive and retain the information when they use equipment that is controlled by the lessor, such as a computer terminal in the lobby. This requirement may be satisfied if the disclosures are sent to the consumers e-mail address, available on the lessors website, or printed automatically from the lessors equipment.
Under the E-Sign Act, consumers must give consent before they receive electronic disclosures relating to a transaction. Disclosures in connection with advertisements are not considered to be related to a transaction and, therefore, prior consent does not have to be given.
Address or Location to Receive Electronic Communication
Lessors may deliver the electronic disclosures to the consumers e-mail address. The disclosures may also be made available at another location, such as an Internet website, as long as the consumer receives notices that the disclosures have been posted. This notice may be sent by e-mail or regular mail and must identify the account and the website address or other location where the disclosures are available. The consumers e-mail address is defined as one that is not limited to receiving communications solely from the lessor. The requirements for this notice do not apply to disclosures in connection with advertisements.
The disclosures maintained at another location must be made available for at least 90 days. Although the disclosures must be made available for at least 90 days, lessors have discretion to determine if they should be available at the same location for the entire period.
Lessors do not have to verify delivery of electronic disclosures. If a disclosure is returned undelivered, the lessor must then attempt redelivery, based on the address information that is on file. This may be delivery to a different e-mail address or to the postal address that is on file. Sending the notice electronically to the same address would not be sufficient if the lessor has a different address on file.
These redelivery requirements do not apply when a disclosure is delivered but cannot be read by the consumer because of technical problems. Lessors will be considered to be in compliance with the timing requirements if they send the initial notice in a timely manner, even if it is later returned as undeliverable.
Currently, except for the periodic payment amount, a lease advertisement may not refer to a component of the total amount due prior to or at consummation of the transaction in a manner more prominent than the total amount due. Also any percentage rate information may not be displayed more prominently than the other disclosures stated in the advertisement. For electronic advertisements, these disclosures must appear in the same location so that they may be viewed simultaneously.
The percentage rate information must be in close proximity to a notice about the limitations of this information. For electronic advertisements, this means that the notice must in the same location. An electronic link will not be sufficient.
A catalog or multiple-page advertisement may contain a table, chart, or schedule that contains the required disclosures, as long as any relevant terms in the advertisement refer the reader to the table, chart, or schedule. A link may be used for electronic advertisements.
The interim final rules do not impose any document integrity standards. The Fed believes it is premature at this time to specify such standards.
QUESTIONS TO CONSIDER REGARDING THE FEDS
PROPOSAL TO ALLOW ELECTRONIC DISCLOSURES
(The Fed is Specifically Interested in Receiving Comments on Most of the Issues Raised by the Following Questions.)
- Many provisions of these rules were developed in 1998 and 1999. Have there been any developments since then or recent industry practices that warrant changes in these rules?
- Should the Fed provide more regulatory guidance regarding consumer consent? For example, what guidance, if any, is needed regarding the requirement that consumers confirm consent electronically and in a manner that reasonably demonstrates that they can access the information? What guidance, if any, is needed regarding the effect of withdrawing consent or on requesting paper copies? (The E-Sign Act permits the withdraw of consent.)
- Lessors must inform consumers about changes in hardware or software requirements if there is a material risk that the consumer will no longer be able to access and retain the information. Is more guidance needed regarding the term material risk?
- The E-Sign Act allows the Fed to eliminate disclosures from the consumer consent requirements if necessary to eliminate a substantial burden on electronic commerce and if it will not result in an increased risk of harm to consumers. Should this exemption authority be exercised? If so, which disclosures should the exemption apply?
- Are other regulatory or legislative changes needed to take into account online banking and lending or would otherwise facilitate electronic delivery of financial services?
- Are the interim rules clearly written and easily organized? How can the rules be written to make them easier to understand?
- Other comments?
Eric Richard General Counsel (202) 508-6742 email@example.com |
Mary Mitchell Dunn SVP & Associate General Counsel (202) 508-6736 firstname.lastname@example.org
Jeffrey Bloch Assistant General Counsel (202) 508-6732 email@example.com
Catherine Orr Senior Regulatory Counsel (202) 508-6743 firstname.lastname@example.org